Privacy Policy

This Privacy Policy explains how LostFynd AI ("we", "us") collects, uses and protects information when you visit lostfynd.com or use our AI voice agent services. This is a general template and should be reviewed by a qualified attorney before relying on it.

Information we collect

• Information you provide: name, business name, email, phone number, website and details you submit through our forms or share on calls.
• Service data: when we operate an AI agent for a client, we process call audio, recordings, transcripts and caller details on that client's behalf.
• Website data: basic analytics such as pages visited, device and browser type.

How we use information

• To respond to inquiries, build demos and provide quotes.
• To build, operate, maintain and improve AI voice agents for our clients.
• To communicate with you about your account and our services.
• To comply with legal obligations.

Calls, recordings & AI

Calls handled by our AI agents may be recorded and transcribed for quality, training of the client's agent and record-keeping. Where required by law, callers are informed that the call may be recorded and/or that they are speaking with an automated assistant. Our clients are responsible for the lawful basis and consents for the calls made or received on their behalf.

SMS & phone communications

If you consent to be contacted, we may call or text you about your request. Reply STOP to opt out of SMS at any time. We do not sell or share mobile numbers or SMS consent with third parties for marketing purposes.

Sharing

We share information only with service providers who help us deliver our services (such as telephony, AI, hosting and CRM providers), under confidentiality obligations, or when required by law. We do not sell personal information.

Data retention & security

We keep information only as long as needed for the purposes above or as agreed with our clients, and use reasonable technical and organizational safeguards to protect it.

Your rights

Depending on where you live (including California and Canada under PIPEDA), you may have rights to access, correct or delete your personal information. Contact us to make a request.

Contact

LostFynd AI
69 State Street, Suite 1300, Albany, NY 12207, USA
2150 West 117th Street, Cleveland, OH 44111, USA
63 N. Burritt Ave, Room 100 East, Buffalo, WY 82834, USA
getAi@lostfynd.com · +1 (415) 363-1402